Remit Bank Card Transaction Cancellation Reasons

Explanations of the most common reasons for rejection of payout transactions.

Fraud suspicion

The reason for the decline indicates that the issuing bank (the bank that issued the card) blocked the transaction due to suspected fraud.

Possible reasons:

• Unusual activity: sudden large transfers that do not correspond to normal behavior.

• Transactions conducted from locations that differ significantly from the customer's usual location, especially if it is a different country.

• Many transactions in a short period of time, which may look suspicious to the monitoring system.

• Attempting to use the card in several places at the same time may raise suspicions.

What can be recommended to the client:

• Avoid actions that might arouse suspicion.

Operation is not allowed

The reason for the decline indicates that the card issuer (the bank that issued the card) blocked the transaction for certain reasons. This may be due to various restrictions or settings set by the bank.

Possible reasons:

• Transaction type not allowed

• Transactions from certain regions or countries may be blocked by the bank for security reasons.

• Online transactions may be disabled or restricted to protect against fraud.

• The card may be temporarily blocked due to suspicious activity or violations of the terms of use.

• Some types of cards (for example, prepaid cards) may have restrictions on certain types of transactions.

• The bank may have strict security settings that block certain transactions, such as large transfers or transactions at unusual times.

What can be recommended to the client:

• Contact the bank's support service to find out the specific reason for the transaction being rejected.
• Make sure that the card settings allow this type of operation. In some cases, you can change your settings through online banking or a mobile application.
• If certain types of transactions are blocked, you can ask the bank to allow them temporarily or permanently.

Some limit exceeded

The reason for the decline indicates that the transaction was rejected by the card issuer for exceeding a certain limit. Limits may apply to various aspects of using the card.

Possible reasons:

• The established limit for the maximum amount of one transaction has been exceeded.

• The established limit on the total amount of transactions carried out during one day has been exceeded.

• The limit on the number of transactions carried out during a certain period (for example, per day or per month) has been exceeded.

• The established limit on the amount or number of international transactions has been exceeded.

What can be recommended to the client:

• Contact the bank's support service to find out the specific limit that was exceeded. The bank will be able to provide accurate information and recommendations.

• Request a limit increase

• Check limit settings in online banking

• Use another card

Verify card data

The reason for the decline indicates that the card details need to be verified.

Possible reasons:

• Incorrectly entered card data, such as card number, cardholder name.

• Card expiration

• The card may be blocked by the bank for various reasons, including suspicion of fraud, violation of the terms of service, or the request of the card holder himself.

• Restrictions on international transactions, limits on the amount of transactions or the number of transactions per day.

What can be recommended to the client:

• Contact the bank's support service to find out why the transaction was rejected.
• If you recently received a new card or updated your card details, you need to make sure that the information in the payment system or online account is also updated.

Rejected by fraud monitoring

The reason for the transaction being rejected is due to the detection of potentially fraudulent activity by the security system (anti-fraud system) of the issuing bank.

Possible reasons:

• Unusual user behavior, for example, an unusually large transfer amount or a transaction from an unusual location.
• Inconsistency in the data provided
• Presence of previous suspicious or fraudulent transactions
• Transactions conducted at unusual times of day, especially if it does not correspond to the user's habits.
• Transactions involving regions or countries known for high levels of fraud.
• Multiple attempts to conduct a transaction in a short period of time may raise suspicions.
• Transactions carried out from IP addresses that have previously been detected as fraudulent activity.

What can be recommended to the client:

• Avoid actions that may arouse suspicion.